Help Center

Creating an account on Swopli is quick. You can sign in with Google, Facebook or Apple — no password needed. Just choose one of these providers, authorize access and you're in.

On your first time, you go through an onboarding assistant that asks for your country (Brazil is pre-selected), accepts the Terms of Use and Privacy Policy, and sets up your basic profile. It takes less than 1 minute.

If you already have an account with one provider and sign in with another that uses the same email, the accounts are linked automatically. You don't lose anything.

To publish, tap the "+" button on the main screen. Add up to 5 real photos of your item (don't use internet photos), write a title and an honest description with the real condition of the item.

Choose the right category, the condition (new, like new, used, defective) and indicate what you would like to receive in exchange. The clearer, the more relevant proposals you receive.

Publishing is free. If you want more visibility, you can use the paid Boost to highlight your item at the top of results.

Found something you want? Tap "Propose swap" on the product. Choose which of your items you offer in exchange and send the proposal. The other person receives a notification and can accept, decline or make a counter-proposal.

All negotiation happens through Swopli's chat. You can arrange a Local Swap in countries where local trade is available. Swap Protection with shipping is currently Brazil-only where eligible; Simple Shipping is not currently enabled unless Feature Availability says otherwise.

Check the Feature Availability page for the current country-by-country scope.

Where Swap Protection is available, currently Brazil only, each party pays the disclosed service fee through the supported payment partner. Swopli does not act as a bank, escrow provider, insurer or payment institution.

Refunds, transfers, and any eligible compensation follow the Swap Protection terms, dispute rules, and payment processor rules.

Besides the service fee, you can buy Boost (paid highlight per listing) or subscribe to VIP (monthly subscription with exclusive benefits).

Shipping workflows are currently available only for eligible Brazil Swap Protection trades with a supported logistics provider. Countries listed for local trade only do not have shipping enabled.

When shipping is available for an eligible trade, tracking and any shipping issue handling follow the in-app flow, Swap Protection terms, and provider rules.

For local trades, inspect the item in person before completing the swap. For eligible Brazil Swap Protection trades, follow the in-app confirmation flow after delivery.

For local trades, inspect the item before confirming, keep communication in the app, and report safety or rule issues to support. For eligible Brazil Swap Protection trades, if the item doesn't match the frozen terms or doesn't arrive, don't confirm receipt — open a dispute.

After confirmation, you have up to 14 days to rate the swap and the other person.

After each swap, both parties can rate the experience. Ratings are reciprocal: nobody sees the other's score until both have rated or the 14-day deadline closes. This prevents retaliation.

Besides the score, you can add tags like "punctual", "item as described" or "great communication". As you complete successful swaps, you earn trust badges visible on your profile.

If you find content that violates the rules or a user with suspicious behavior, use the report button in the app (flag icon on profile, product or message). Every report is analyzed by the moderation team within 24h.

If you don't have a Swopli account, you can report via our public report channel. Just fill out the form with your email, the content URL and the reason.

See the consequences of violations on our Community Rules page.